Globalization has created new markets and spawned new operating models for work forces, creating huge challenges for businesses that must remain productive, efficient and competitive to survive.

The source of value for businesses has changed. In the Industrial Age a company used to have most of its market value based on tangible assets like machinery and facilities. In the Information Age, value has shifted dramatically to intangibles like the knowledge of production, service, and delivery methods, market knowledge, relationships with customers and suppliers.

The world is changing at a bewildering pace. Everywhere new markets are opening up, new work forces are emerging, and new ways of working are challenging our thinking. We are in a new stage of globalization where knowledge and brainpower are becoming the predominant currency.

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